Terms and Conditions
By accessing this Website, you agree to the Terms and Conditions below. If you do not agree to be bound by these Terms and Conditions, you may not use or access this Website. By using this Website you are accepting these Terms and Conditions in their entirety and agree to be bound by them.
This website, www.colonygrillroom.com (the "Website"), is brought to you by The Beaumont Hotel Limited (referred to in these terms as "we", "us", "our", or "The Beaumont"). We are a limited liability company registered in England and Wales under company number 08031843 and have our registered office at 8 Balderton Street, Brown Hart Gardens, Mayfair, London W1K 6TF. Our VAT number is 256 3434 04.
To contact us, please email [email protected] or telephone our customer service line (+44 20 7499 1001).
BY USING OUR WEBSITE YOU ACCEPT THESE TERMS
The Services offered via this Website are primarily to allow you to reserve hotel rooms and book at our restaurant. You may only make such a reservation if you are over the age of 18. We do not knowingly market our Services to children.
Your access to and use of the Website is conditional upon your acceptance of and compliance with these Terms. If you do not agree to these Terms, you must not use this Website. You are responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and that they comply with them.
If you use the Services to reserve one of our hotel rooms, our "House Rules" will apply. A copy of these will be provided to you upon check-in.
WE MAY MAKE CHANGES TO THESE TERMS
We amend these Terms from time to time. The most current version of the Terms will be available via the Website at all times, so please ensure that each time you wish to use our site that you check these Terms to ensure you understand those that apply at that time. We may also notify you of any changes to these Terms via an email to the email associated with your account. By continuing to access the Services after any such revisions become effective (that is, upon their publication on the Website) you agree to be bound by the revised Terms.
AVAILABILITY OF THE WEBSITE
Although we aim to offer you the best service possible, we make no promise that the services at the Website will meet your requirements. We cannot guarantee that the service will be fault-free or available 24/7, 365 days of the year. If a fault occurs in the service you should report it to The Beaumont Hotel on 020 7499 1001 or email [email protected] and we will attempt to correct the fault as soon as we reasonably can.
The Website may occasionally be inoperative in order to allow for updates, repairs, maintenance or the introduction of new facilities or services, or in the event of a force majeure event (such as a cyber attack). We will attempt to restore the service as soon as we reasonably can.
ACCOUNT REGISTRATION AND SECURITY
In the course of using the Services you may create and register an account with us, which will involve providing your name, email address and a password. All personal details will be processed in accordance with our Privacy Notice. You confirm that all registration information and personal details provided is and will be true and accurate.
In order to prevent fraud, you must keep your password confidential and must not disclose it or share it with anyone. You are responsible for maintaining the confidentiality of your password and agree to notify us immediately if you suspect that any third party has used your account or had access to your password. You are responsible for any and all use of your account. We strongly recommend that you use a secure password which contains a minimum of 8 characters, including upper and lower case letters, numbers and symbols.
We have the right to disable your password at any time if in our reasonable opinion you have failed to comply with any of the provisions of this section of these Terms or if we believe there is a security risk associated with it.
INTELLECTUAL PROPERTY RIGHTS
All information, data and materials presented on this Website (including its "look and feel", layout, the logos, icons, trade marks, images, notices and content) are subject to copyright, trade marks, database rights and / or other intellectual property rights and other laws and treaties around the World, and they are and will remain the exclusive property of The Beaumont and its licensors. All such rights are strictly reserved.
Nothing in these Terms gives you a right to use commercially the "Beaumont", "Colony" or "the Cub Room" names or any of our trade marks, logos, domain names or other distinctive brand features. Other logos and product and company names mentioned in these Terms may be the trade marks of their respective owners.
You may print off one copy, and may download extracts, of any page(s) from our Website for your personal reference and you may draw the attention of others to material posted on it. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us. If you print off, download or copy any part of our Website in breach of these Terms, your right to use our Website will cease immediately and you must at our option return or destroy any copies of the materials you have made.
USE OF THE WEBSITE
You may not use the Website for any of the following purposes:
- in any way that breaches any applicable local, international law or regulation;
- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- for the purpose of harming or attempting to harm minors in any way;
- to transmit or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of solicitation;
- to disseminate any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;
- to transmit material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any applicable laws, regulations or code of practice;
- to interfere with any other person's use or enjoyment of the Website; or
- to make, transmit or store electronic copies of materials protected by copyright without the permission of the owner.
You will be responsible for our losses and costs resulting from your breach of this term.
We make no promise that materials on the Website are appropriate or available for use in locations outside of England and Wales, and accessing the Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this Website from locations outside of England and Wales, you do so on your own initiative and are responsible for compliance with local laws.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If we are in breach of these Terms, we will only be responsible for any direct losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include any indirect loss or any business losses such as lost data, lost profits or business interruption whether direct or indirect. This shall not limit or affect our liability resulting from any products sold through the Website being found to be unsafe or if something we do negligently causes death or personal injury. The Company shall not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control.
You may not transfer any of your rights under these Terms to any other person. We may transfer our rights or obligations under these Terms to another business where we reasonably believe your rights will not be affected.
If you breach these Terms and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms.
If you are a consumer user:
Please note that these Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you area resident of Scotland, you may also bring proceedings in Scotland.
We only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If you are a business user:
Please note that these Terms and Conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. You and we both agree to the exclusive jurisdiction of the courts of England and Wales.
We exclude all implied conditions, warranties, representations, statutory or otherwise or other terms that may apply to our Website or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our Website; or
- use of or reliance on any content displayed on our Website.
In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
HOW WE MAY USE YOUR PERSONAL DATA
We will only use your personal data as set out in our Privacy Notice.
LINKS TO THIRD PARTY WEBSITES AND LINKING TO OUR SERVICES
Our Website may contain links to websites and other resources which are operated and owned by third party service providers or retailers. Any such links are provided for your information only. We have no control over the contents of those Websites and resources and accept no liability whatsoever in relation to any loss or damage that you may suffer as a result of your use of them. We refer you to our Privacy Notice in respect of the data that any such websites or other resources may collect on you.
Our Website must not be framed, "mirrored" or otherwise incorporated into or on any other site, nor may you create a link to any part of our Website.
WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM
We do not guarantee that our Website will be secure or free from bugs or viruses and we will not be liable for any loss or damage caused by them or any other technologically harmful material that may infect your computer programmes or other information technology used to access our Website. You should use virus protection software.
You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server upon which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
By making a reservation through our Website, you are consenting to Sabre and / or SagePay's use of your personal data as set out in their privacy policies. You should read Sabre and / or SagePay's privacy policies carefully and check that you are comfortable with them before making any card payments. We have no responsibility or liability for any act or omission of third party payment processors, or for their terms of service or privacy policies.
You warrant that you have all necessary authorities to use the payment cards whose details you provide.
METHODS OF PAYMENT
We accept the following credit cards: American Express, MasterCard, Visa
We accept the following debit cards: Delta, Solo, Electron, Maestro, Visa Debit
Gift Boxed and E-Vouchers are available for purchase on the Website. You will be required to fill out the request form, as instructed on the "Gift Vouchers" page.
Our vouchers are individually printed and can therefore be customised with a personalised message. You are solely responsible for the message that you submit to us, we do not review or approve this and you must not therefore submit any message which is abusive, defamatory, otherwise offensive or inappropriate, or one which infringes the intellectual property rights (including copyrights) of any third party.
There is a minimum order of £30 for Spa Vouchers and £50 for Hotel Vouchers. You may find it useful to refer to our accommodation and spa prices in order to gauge a suitable value.
Our contract with you
Our acceptance of your order for a Gift Voucher will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this and will not charge you for it. This might be because of unexpected limits on our resources which we could not reasonably plan for, or because we are unable to meet a delivery deadline you have specified.
All orders are subject to acceptance and availability.
Delivery of the voucher
We endeavour to ensure that Gift Boxed Vouchers will be dispatched within 48 hours of receipt and are sent by Royal Mail First Class post and that E-vouchers are processed immediately and emailed to you. The costs of delivery by post will be displayed to you on our Website (in the course of placing your order for a voucher).
If you have not received the E-Voucher within 2 hours of placing your order, please contact The Beaumont on 020 7499 1001 during 9.00am-6.00pm Monday to Friday.
Please note that we cannot deliver to addresses outside of the UK. Customers based outside of the UK are welcome to purchase our E-Vouchers.
Any voucher you buy will be your responsibility from the time we deliver it to the address you give us in the course of placing your order or, in the case of our E-Vouchers, upon transmission to the email address you provide. We cannot be responsible for nor are we liable to honour any voucher which is lost, stolen, destroyed or used without your permission.
We are not responsible for any delays outside of our control. If our supply of the gift voucher is delayed by an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any voucher you have paid for but not received.
Redemption of vouchers
The vouchers are valid for 12 months from the date of purchase, unless otherwise indicated on the voucher, and they can only be redeemed direct at The Beaumont. They cannot be redeemed through any third party booking websites.
The vouchers cannot be redeemed for cash, transferred for value, resold or used to purchase another gift voucher. Spa vouchers cannot be used in another area of the hotel.
In the event that the value of the voucher does not cover the full cost of the accommodation, food, beverages or other services provided by The Beaumont, then the balance must be paid by the redeemer of the voucher to The Beaumont in cash or by valid debit/credit card. The Beaumont may require a valid debit/credit card deposit for such costs when accepting a reservation or redeeming the voucher.
Vouchers can only be used in a single transaction, save that, if you have a balance of £15 or more on your voucher at the end of any one transaction, we will grant you a new voucher for that balance, to be redeemed within the validity period of the original voucher. We do not grant new vouchers for less than £15.
Our cancellation policy applies to all reservations made for the Services using a gift voucher at The Beaumont. The cancellation policy will be sent by email to all redeemers of vouchers when they make their reservation to the email address they provide us with when the booking is made.
Please note that whilst we will observe and honour any vouchers for specific packages offered at specific prices, we reserve the right to amend our prices at any time (and therefore we cannot guarantee that any voucher you buy for a specified amount, as opposed to a specified package, will be enough to cover the full cost of any of our Services).
Price and Payment
All prices are in pounds sterling and the total price of the voucher, including VAT, will be indicated on the order page when you place the order.
We take all reasonable care to ensure that the prices of any offers advertised as available for purchase on our "Gift Vouchers" page are accurate however it is always possible that, despite our best efforts, an offer may be shown at an incorrect price. We will normally check prices before accepting your order so that, where the correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for instructions before we process your order.
If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonable have been recognised by you as a mispricing, we are entitled to end the contract and refund any sums you have paid.
You must pay for the voucher when placing your order. The credit / debit cards we accept our listed earlier on this page (see "Methods of Payment").
Refund of gift vouchers
The purchaser of a gift voucher via our Website has 14 days from the date of purchase to request a full refund, excluding the costs of any postage. For the avoidance of doubt, the recipient of the gift voucher cannot request a cash refund for the gift voucher at any time.
Last Updated: 10 December 2018